RETURNS & EXCHANGES

Would you like to exchange and/or return your order?

At Anna Cecilia we guarantee a unique shopping experience. When you receive your order, if you are not satisfied, you can exchange it or request a credit store!

Reasons accepted for exchanges and /or returns:

I want to exchange my article for another
I want to change the size of my item
I have received my order in poor condition
I don't like my products

** does not apply to earrings. they are final sale. 

*** We only accept returns and /or exchanges made within 14 days of the delivery date.

What steps must I take in order to exchange and / or return?

Fill the contact form or contact us directly on our social networks

The article must be returned in the same condition in which it was received. Please send us the article using or including the original packaging as well as the instructions, and any documentation that may have accompanied it.

Product Defects or wrong:

In the case that you receive your product with a manufacturing defect, you must fill the contact form or contact us directly on our social networks

 

Within 14 days from receipt of the order and send us an image that clearly shows the damage, and we will try to verify whether the product is faulty or not. In the case that you are permitted to send the product to our offices, Anna Cecilia will bear the shipping costs. A refund or exchange will be made effective to the purchaser shortly after Anna Cecilia has verified the said product is defective.

What shipping costs apply?

All shipping costs associated with an exchange or return are to be borne by the buyer, with the exception of products with manufacturing defects and in the case that the wrong products have been received. In these exceptional circumstances, the delivery costs will be paid by Anna Cecilia.

When will I receive my credit store?

When the package has been returned to our office, it will be reviewed by our warehouse before they proceed with the approval of the said return. The product must have been shipped within 14 days of receipt of the order, it must not have been used and must be in its original packaging. If your return is approved, a full credit will be issued within a maximum period of 14 calendar days. You will be notified by email.